The scrooges at Intuit have taken away Christmas for untold numbers of Quickbooks 2006 and Quickbooks 2007 for Mac users. Seems a bug in their update code automatically deletes ALL files and folders on a user’s desktop! The worst part of the problem is Intuit’s slow response to fixing the problem and even slower response to help those affected by the bug. A page on Intuit’s site asks Mac users who are affected by the deletion to fill out a web form and that an Intuit tech support person will call them. This is on a first-come, first-served basis. The irony: the form on the Intuit website asks for only a name and email address!
In the meantime, if you use these programs, disable automatic updates in the Quickbooks preferences, move all your files and folders off the desktop and into a folder on the hard disk (a good idea anyway since the desktop was never meant to hold lots and lots of files), and most importantly, if you see the Quickbooks updater launch itself, immediately force quit the program (and if you can’t do that quick enough, pull the power cord in the Mac!).
You can read more about this on Intuit’s forums and various other Mac troubleshooting websites.
Leave a Reply
You must be logged in to post a comment.