Author Archives: dnovosat

If you have been waiting to buy Creative Suite 4, you better act fast! The last day to get the CS4 software at a discounted price is April 30, 2009. On May 1, prices for the Suite increase by at … Continued

We recently upgraded a user’s Intel Mac from Tiger (Mac OS X 10.4.11) to Leopard (Mac OS X 10.5.6) and everything went smoothly except for his iPhone. Under Tiger, the iPhone worked as it should syncing from iTunes on a … Continued

Question/Issue: Why does the following error occur during installation of the MR3 build of the Symantec Endpoint Protection Client? Error: “Lsetup.exe: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the … Continued

Over the past several months, Comcast users have been slowly losing the ability to send email. Without any warning, they are blocking sending mail on the default port and instead forcing users to send mail through port 587. Unfortunately for … Continued

Ever since OS X came out, Apple made sure that it would not be possible to take a screenshot of a DVD. When DVD Player is open, you can’t capture the screen with Grab, Command-Shift-3, or Command-Shift-4.  This makes it … Continued

Apple Mail is not one of my favorite email programs (I personally prefer Microsoft Entourage instead) as it seems to have lots of strange problems. And with the latest system updates, Mail continues to cause users grief. Here are some … Continued

Some Mail users are experiencing problems, after upgrading the operating system to Leopard, where Mail will hang, the Mail interface appears blank, or not respond to input. One way to fix is to delete the mail .plist preferences file. This … Continued

Sage Advice has been chosen to participate in the Citrix Beta test for their latest remote support option, GoToAssist. With this product Sage technicians can offer remote support and can control both Macs and PCs from anywhere in the world. … Continued

Representatives from Extensis have tackled this problem, and with the help of affected users have narrowed it down to a bug with long computer names. It seems that any Bonjour networking name that is longer than 32 characters or has … Continued

Ever since I ran a registry cleaner on my Windows XP machine, I have been unable to run automatic updates on any of my MS Office 2003 products. I couldn’t load Service Pack 3 nor the Outlook Junk Mail Filter … Continued